As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture. 

Salary/Grade Level: $17.00 - $20.00

SUMMARY

Responsible for performing as an assistant to supervisor, and in a lead capacity by assigning and checking work and providing daily guidance/training to subordinate Hosts or Ticket Agents.

Seasonal Employees are eligible for the Seasonal Sign-on Bonus and Layoff Employee Bonus Plan (“Plans”) is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.

Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.

NECESSARY SKILLS AND KNOWLEDGE

• Ability to meet time and attendance requirements.

• Ability to work all different shifts including holidays and weekends.

• Ability to attend all scheduled meeting, orientations and training.

• Ability to handle stress under pressure.

• Excellent communication and customer service skills.

• Ability to learn, understand, and follow oral and written instructions/directions.

• Skill in operating personal computer utilizing a variety of computer software.

• Skill in establishing and maintaining cooperative working relationships with other employees.

• Ability to work directly with the public, providing information and assistance on a daily basis.

• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)

• High school diploma or equivalent.

• Two (2) years of ticket agent or host or paraprofessional level experience involved with tourism, travel, and/or hospitality services, including cash handling tasks.

• Ability to successfully pass a background check.

PREFERRED QUALIFICATIONS (education, experience, skills)

• Current CPR and first aid certificates.

• Drug testing may be required.

• Previous experience working in the visitor or hospitality industry or other customer service related field.

WORKING CONDITIONS

Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction.  The Tram is a non-smoking facility with designated outside-smoking areas.

JOB DUTIES

• Ensure that each customer receives prompt and courteous service.

• People-oriented and able to provide superior customer service.

• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.

• Responsible for a balanced drawer.

• Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer’s credit card is declined. Functions as the respective ticket agent supervisor with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest and/or ticketing services.

• Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway, season pass holders, vendors, and the cruise ship sales staff, in order to secure and increase sales, and offer quality services and products to, potential tramway guests.

• Daily responsibility with the opening and/or closing of the ticketing counter per the opening/closing checklist.

• As an experienced Ticket Agent, provides correct tour and local visitor information and assistance to guests at a particular tramway station, ticketing services and sales at the lower terminal, and/or assistance/guidance to subordinate Ticket Agents, explaining the practices and techniques of providing excellent customer service to all incoming and outgoing passengers.Assigns tasks; checks quality of work-performance; and makes follow-up suggestions for improvement.

• Assist the Guest Services Manager and Supervisors to ensure that proper cashing handling techniques, reconciling of cash, checks and credit cards are properly processed at the end of the ticket agent shifts and sales of all ticket are conducted properly to ensure accurate revenue reports.

• Performs other incidental and related duties as required and assigned.